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As Heat Networks and Communal Heating are relatively new methods for heating homes, SAV wants to ensure that if you experience any problems with your Danfoss Flatstation Heat Interface Unit and require a service visit, the engineer or company you contact is experienced, knowledgeable and able to deliver exceptional service. This helps resolve issues more quickly and can reduce costs.
Some issues may be resolved by yourself. Please refer to our Residents Guide to Heating which includes directions to troubleshoot your Space Heating System.
If you can’t resolve the issues yourself, or have a problem with your Domestic Hot Water, the first point of contact should always be your building service or maintenance provider.
If you are not covered or do not have a service contract, please see below for “SAV Advanced Service Engineers” and companies trained by SAV Systems to work on the Danfoss FlatStation Heat Interface Unit.
SAV Advanced Service Engineers are required to present their SAV Advanced Service Engineer Card when they visit.
…and How Do Heat Networks Work?
SAV Systems has a team of experienced SAV Advanced Service Engineers who are fully trained on the Danfoss FlatStation Heat Interface Unit and deliver a high standard of service. Using a SAV engineer helps ensure faults are diagnosed correcty, issues are resolved faster, and disruption is kept to a minimum.
If you would like to book an engineer employed directly by SAV, please contact us at hiuservice@sav-systems.com.
If an SAV Advanced Service Engineer is not available, please use the map below to find a trusted engineer near you who has been trained by SAV Systems to work on the Danfoss FlatStation HIU.
For help with the maintenance, service or repair of your Danfoss FlatStation Heat Interface Unit (HIU).
Tier 1 Company
– All engineers trained by SAV
– All engineers attended and passed the SAV Advanced Engineering Training course
– All engineers issued an “Advanced Service Engineer” card by SAV
Tier 2 Company
– Select engineers trained by SAV
– Select engineers attended and passed the SAV Advanced Engineering Training course
– Select engineers issued an “Advanced Service Engineer” card by SAV
Please note that lead times for engineers can be longer between September and February.
As the service engineers and companies listed on this website are not employed, contracted or approved by us. SAV Systems cannot accept any responsibility for their workmanship, including but not limited to any damage. The terms of the SAV Systems warranty on the quality of the manufacture of the product remains unaffected.
SAV Systems is always interested in receiving feedback on the work carried out by the service engineers listed on our website. If you would like to share our experiences with us, please email us on: hiuservice@sav-systems.com
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If you are unsure or would like to speak to us directly, please contact +44 (0) 1483 771910
Provide us with the relevant information in the form and our team will reach out to you
