Service Support for Residents

Here to help

As Heat Networks and Communal Heating are a relatively new method for heating homes, SAV want to make sure that if you have any problems with your Danfoss FlatStation Heat Interface Unit and require a service visit, that the engineer or company you contact is experienced, knowledgeable and deliver exceptional service. This will help to solve issues faster and reduce costs for you.

There may be some issues which can be resolved by yourself, please see our “A Residents Guide to Heating” which includes directions to troubleshoot your Space Heating System.

If you can’t resolve the issues with your Space Heating System yourself or have a problem with your Domestic Hot Water the first point of contact should always be your building service or maintenance provider.

If you are not covered or do not have a contract, then on this page you will be able to find contact information for “SAV Advanced Service Engineers” and Companies who have been trained by SAV Systems on the Danfoss Flatstation Heat Interface Unit.

SAV Advanced Service Engineers are required to present their SAV Advanced Service Engineer Card when they visit.

A Residents Guide to Heating Cover
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What are Heat Networks...

…and How Do Heat Networks Work?

Find an Engineer Near Me

For help with the maintenance, service or repair of your Danfoss FlatStation Heat Interface Unit (HIU).

Tier 1 Company

– All engineers trained by SAV
– All engineers attended and passed the SAV Advanced Engineering Training course

– All engineers issued an “Advanced Service Engineer” card by SAV

Tier 2 Company

– Select engineers trained by SAV
– Select engineers attended and passed the SAV Advanced Engineering Training course
– Select engineers issued an “Advanced Service Engineer” card by SAV

To book an engineer employed by SAV please email hiuservice@sav-systems.com
Please note lead times for engineers can be longer between September and February.

    You can also click on an area below to find an Advanced Service Engineer:

    • East Midlands
    • East of England
    • London
    • North East
    • North West
    • Northern Ireland
    • Scotland
    • South East
    • South West
    • Wales
    • West Midlands
    • Yorkshire
    • Yorkshire and The Humber

    As the service engineers and companies listed on this website are not employed, contracted or approved by us, SAV Systems cannot accept any responsibility for their workmanship including but not limited to any damage. The terms of the SAV Systems warranty on the quality of the manufacture of the product remains unaffected.

    SAV Systems is always interested in receiving feedback on the work carried out by the service engineers listed on our website. If you would like to share your experiences with us, please email us on: hiuservice@sav-systems.com

    FAQ

    What should I do if I cannot resolve the issues with my Space Heating System myself?+
    If you cannot resolve the issues with your Space Heating System yourself or have a problem with your Domestic Hot Water, the first point of contact should always be your building service or maintenance provider. If you are not covered or do not have a contract, then you can find contact information for "SAV Advanced Service Engineers" and Companies who have been trained by SAV Systems on the Danfoss Flatstation Heat Interface Unit on the website.
    What qualifications do the SAV Advanced Service Engineers have?+
    Tier 1 Company engineers are all trained by SAV, have attended and passed the SAV Advanced Engineering Training course, and have been issued an "Advanced Service Engineer" card by SAV. Tier 2 Company engineers have select engineers who have been trained by SAV, have attended and passed the SAV Advanced Engineering Training course, and have been issued an "Advanced Service Engineer" card by SAV.
    How can I book an engineer employed by SAV?+
    To book an engineer employed by SAV, please email hiuservice@sav-systems.com. Please note that lead times for engineers can be longer between September and February.
    What is the difference between Tier 1 and Tier 2 companies?+
    Tier 1 Companies have all engineers trained by SAV, all engineers attended and passed the SAV Advanced Engineering Training course, and all engineers issued an "Advanced Service Engineer" card by SAV. Tier 2 Companies have select engineers trained by SAV, select engineers attended and passed the SAV Advanced Engineering Training course, and select engineers issued an "Advanced Service Engineer" card by SAV.
    Does SAV Systems take responsibility for the workmanship of the service engineers listed on their website?+
    No, as the service engineers and companies listed on this website are not employed, contracted or approved by SAV Systems, SAV Systems cannot accept any responsibility for their workmanship including but not limited to any damage. The terms of the SAV Systems warranty on the quality of the manufacture of the product remains unaffected.

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    To search for documents, please visit Downloads and use the search function / filters on that page.

      If you are unsure or would like to speak to us directly, please contact +44 (0) 1483 771910

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